RULES OF OUR PLAY SESSIONS
All children must be accompanied by an adult, over the age of 18 who must remain within the building at all times. Sunshine Wood will not be responsible for the supervision of children.We have created a happy and safe environment for everyone, we will not tolerate foul language or bullying behaviour toward other children, parents or staff from children or parents. Guilty parties may be asked to leave without a refund.Whilst every care has been taken to ensure we have a safe play environment, accidents can occasionally happen. Sunshine Wood cannot be held responsible for any accidents which occur when playing or due to a lack of supervision by the accompanying adult. Please let us know should such an incident occur so we can report it and help you in whatever way possible.For health and safety reasons food must only be consumed in the dining area, not the role play setting.Should you come across any equipment that is broken, please let a member of our team know that it can be removed and replaced.Please leave pushchairs in the entrance or reception area.
As we provide private and party hire at Sunshine Wood we cannot allow people to bring birthday cakes and candle into the centre outside of pre-arranged party hire. Should you like to hold your party here please speak with a member of staff who can tell you more about our party hire packages.We cannot be held responsible for any losses or damage to personal property whilst visiting our setting.All bookings are non refundable. If you can’t make a booked session, please contact us up to 24 hours beforehand that we can rearrange your session time.
Terms & Conditions
On purchasing a play session for Sunshine Wood you agree to the following terms and conditions:
All bookings are subject to a non-refundable policy
However, if you inform Sunshine Wood, (via email or Facebook Messenger) at least 24 hours before the start of your session that you are unable to attend then Sunshine Wood will allow you to select an alternative date and session if available.
Children must be supervised by a responsible adult at all times whilst visiting Sunshine Wood.
Customers accept that they are responsible for their and their children’s actions when entering Sunshine Wood and understand that Sunshine Wood cannot be held liable for any injury/accidents that occur as a result of misuse of the equipment or inappropriate behaviour in the play areas.
Our Rules of Play must be adhered to at all times and Sunshine Wood reserves the right to ask anyone who does not follow or respect the rules or our staff/management requests, to leave.
Sunshine Wood uses Paypal to process your online payments and you will be redirected to their safe site whilst booking a session. Sunshine Wood is not supplied with or is able to hold or retain any financial information given to Payapl during the payment step in the booking process. Please refer to Paypal terms and conditions for further information.
Only food or drink purchased in Sunshine Wood is allowed to be consumed in Little World of Play. (Please speak to a member of management regarding any food intolerances, etc). Birthday cakes are also not allowed to be brought into the venue unless part of an official Sunshine Wood booked party.
Sunshine Wood operates a strict no smoking policy at all times on its premises, (which includes the pathways and in front of the building).
Sunshine Wood does allow photographs to be taken on the premises but request you are mindful of others and respect safeguarding policies. Sunshine Wood cannot be held responsible for the posting or sharing of customer’s own photographs on to any social media sites.
Whilst visiting Sunshine Wood or parking in our car park, if you leave your valuables unattended then you do so at your own risk and we cannot be held liable for any items being, lost, damaged or stolen.
Whilst Sunshine Wood does provide a car parking area, we cannot be held liable for any accidents or incidents that occur in the car park entrance/exits/car park area or the walkways up to the building. Customers accept responsibility that they will drive/walk appropriate to weather conditions and always be in control of their children.
Located at Beck Valley Country Park, Billingham TS23 1PB.
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Sunshine Wood Copyright 2019-2022 – Company Number 11275085