Frequently Asked Questions

Can I cancel my session and get a refund?

Unfortunately, all booked sessions are non-refundable.

Should I pre-book?

Online booking is advisable to avoid disappointment.

Can I attend anytime during the day?

You can attend anytime during the allocated time slots sessions. The sessions last 90 minutes.

What age range is the place for?

Birth to 7 years however we will be accommodating older children during holiday times.

What if I arrive and I haven’t booked?

If we have space available you can pay and join in the session. We accept both card and cash payments.

Do you accommodate for parties?

We do allocate time for exclusive hire. If you wish to enquire send us a message. Send via E-mail

Do you have food facilities?

We offer a small selection of food and beverages throughout all play sessions.

Can I bring my pushchair?

We have limited space so we do request pushchairs and car seats are not brought to the setting however we do have an entrance area where they can be stored at your own risk.

Is there wheelchair access?

We have converted an old cladded building we will endeavour to accommodate wheelchair access.