The Children Act (1989) states that there must be in place a compliments and complaints procedure followed where a parent has a complaint about the service.
Sunshine Wood aim to provide a quality responsive service to children and families, and will fully and promptly investigate any complaint or allegation. We would always endeavour to deal with any complaint or issue sensitively and professionally.
Both constructive positive and negative feedback is always welcome from all service users as this will aid staff in ensuring that the service being delivered is meeting the needs of families and children. Such feedback will also help to shape future planning of service delivery, improving the service we provide.
If you have any issue or complaint about Sunshine Wood call the manager or speak to them in person while you are still at the setting.
and involves safeguarding children issues, then please refer to the Safeguarding Policy.